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LEGAL

Terms of Service

Business terms for using Torvane: what we provide, what you agree to, who owns what, and what happens if it ends.

Last updated 8 October 2026

These terms

These terms form an agreement between CA CAPITAL LIMITED ("we", "us"), a company registered in England and Wales under number 10848369, and the organization that subscribes to Torvane ("you", "Customer").

By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it. These terms are intended for business customers; they are not consumer terms.

Effective from 8 October 2026. Contact: privacy@torvane.ai.

The service

Torvane is a software-as-a-service application that reads documents you provide, classifies and renames them, files them into a folder structure, extracts key dates and entities, answers questions about them, and raises actions for approaching deadlines. Features may be added, changed or removed as the product develops; we will not materially reduce the core functionality of a paid plan during its term without notice.

Drafts. Where your organisation uses drafting, Torvane prepares suggested emails and letters from your own documents. A draft is a suggestion: an Authorised User must review it before sending it or relying on it. Torvane never sends a draft itself. Drafts are not legal, financial or tax advice.

We provide the service on the plan you have selected. Plan limits — documents per month, user seats and available features — are as described at the time of purchase on our pricing page.

Accounts and users

  • You are responsible for the accuracy of the account information you give us.
  • You are responsible for your users' actions, for keeping credentials secure, and for promptly removing access for people who leave.
  • Administrators in your organization control roles and department access. We act on the permissions your administrators set.
  • Tell us promptly at privacy@torvane.ai if you suspect unauthorised access.

Acceptable use

You must not, and must not permit anyone to:

  • upload or process content unlawfully, or content you have no right to process;
  • upload material that is illegal, or that infringes someone else's rights;
  • attempt to access another customer's data, or to circumvent tenant isolation, access controls or authentication in any way;
  • probe, scan or test the security of the service except under a written testing agreement with us;
  • deliberately upload malware, or attempt to use uploaded content to manipulate our AI systems into behaving outside their intended function;
  • reverse engineer, resell or provide the service to third parties as a service bureau, except as expressly permitted;
  • use the service in a way that degrades it for other customers, including automated load beyond your plan's limits.

We may suspend access without notice where we reasonably believe there is a security risk, unlawful activity, or a breach of this section. We will restore access once the issue is resolved, and will tell you why we acted.

Fees, plans and billing

  • Subscription fees are those for your chosen plan, billed in advance in pounds sterling, and exclusive of VAT unless stated otherwise.
  • Plans renew automatically for successive terms unless cancelled before the renewal date.
  • You may upgrade at any time; the change takes effect immediately and is charged pro rata. Downgrades take effect at the next renewal.
  • If you exceed your plan's document or seat limits, the service will tell you and ask you to upgrade rather than silently charging you more.
  • Fees already paid are non-refundable except where required by law or where we terminate for our own convenience, in which case we refund the unused portion of the term.
  • We may change prices with at least 30 days notice before the start of a renewal term. If you do not accept the change you may cancel before it takes effect.
  • Late payment may lead to suspension after we have given you notice and a reasonable opportunity to pay.

Your data

You own your data. As between you and us, you retain all rights in the documents and content you provide ("Customer Data"). We claim no ownership of it.

You grant us a limited, non-exclusive licence to host, copy, process, transmit and display Customer Data solely to provide the service to you, to keep it secure, and as otherwise instructed by you. That licence ends when the data is deleted.

We will not use Customer Data to train, fine-tune or improve any general-purpose or publicly available AI model, and we will not permit our providers to do so. Learning derived from your corrections stays within your own organization.

You are the data controller for personal data in Customer Data and we are your processor. Our Data Processing Addendum governs that relationship and forms part of these terms. You are responsible for having a lawful basis for the personal data you put into the service, and for any notices or consents your own data subjects require.

Availability and support

We aim to keep the service available and to fix problems promptly, but at this stage of the product we do not offer a contractual uptime guarantee unless one is expressly stated in your plan or an agreed order form. The service is provided on a commercially reasonable efforts basis.

We may carry out maintenance that temporarily interrupts the service, and will try to schedule it outside UK business hours and give notice where we can.

Support is provided by email at privacy@torvane.ai during UK business hours, with response targets as set out for your plan.

Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care, and that we have the right to enter into this agreement.

Otherwise, and to the fullest extent permitted by law, the service is provided "as is" and we exclude all other warranties, express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

In particular: Torvane uses AI to interpret documents, and AI output can be wrong. Classifications, extracted dates, summaries and answers are assistance, not advice, and must not be relied on as legal, financial, tax or professional advice. You are responsible for reviewing results before acting on them. The product surfaces confidence levels and holds uncertain results for human review precisely because this matters.

Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

  • Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or loss of goodwill, however arising.
  • Our total aggregate liability arising out of or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
  • We are not liable for loss or corruption of Customer Data to the extent it results from your own acts, or from your failure to keep your own copies. You can export your data at any time and we recommend you do so.

Each party will take reasonable steps to mitigate its losses.

Termination and what happens to your data

You may cancel at any time, effective at the end of your current billing term. We may terminate for material breach that is not remedied within 30 days of written notice, or immediately where required by law or in response to a serious security or acceptable-use breach.

On termination:

  • you may export all of your data — documents in their AI-organised folder structure plus metadata — using the product's export function, for at least 30 days after termination;
  • after that period we delete Customer Data in line with the DPA and our retention schedule, except where we must keep records to meet a legal obligation;
  • audit log entries recording what happened may be retained after the underlying documents are deleted;
  • accrued fees remain payable.

General

Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement.

Changes to these terms

We may update these terms as the service develops. We will give you at least 30 days notice of material changes by email or in-product notice. Continuing to use the service after a change takes effect means you accept it; if you do not, you may terminate before it applies.

Assignment and entire agreement

You may not assign this agreement without our consent, not to be unreasonably withheld. We may assign it to a group company or an acquirer of our business. These terms, the DPA and your plan details form the entire agreement between us on this subject.

No third-party rights

A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.

Governing law and jurisdiction

This agreement and any dispute arising out of it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. CA CAPITAL LIMITED is registered in England and Wales, so this is the law of its place of incorporation.